Terms and Conditions

By placing an order with Nova Era SMM © 2020-2024, you automatically accept all the terms of service listed below, whether you have read them or not. We reserve the right to change these terms of service without prior notice. It is expected that you read all the terms of service before placing any order to ensure you are up to date with any changes or future amendments.

1. Acceptance:By using our website and/or making a purchase with us (including purchases via Instagram or WhatsApp), you agree and accept our Terms of Use and all policies outlined therein and/or on other parts of the website.
   You agree to be 18 years or older to use our platform and services.
   You accept receiving promotional emails, notices, and other communications at the email address provided during registration.
   You accept receiving communications, promotions, notices, and others directly on your Whatsapp/Telegram.
   You understand that once balance is added to the platform, there will be no refund to your account, even if the balance has not been spent.
   We reserve the right to make changes to the Terms of Use whenever necessary, and you can find the latest version on this page.
   After placing an order, we do not take responsibility for incorrect links and do not guarantee cancellation and refund.
   If the user does not agree with any of the rules described in these terms, the user must immediately refrain from using the site.
   
2. Services:The Nova Era SMM © 2020-2023 website is characterized by providing digital marketing services on social media.
   Any product on the site is subject to price change or termination without prior notice and is intended for users aged 18 and older.
   By purchasing on our site, you affirm to be 18 years or older and be the owner or have the owner's authorization for the profile for which you are making the purchase.
   
3. Guarantees and Limitations:The account receiving the order must be in public mode; it is not possible to send any services from the site to profiles in private mode.
   It is the customer's responsibility to check if the profile or post is in public mode before placing the order. If an order is placed with a private profile or post, a refund, cancellation, or refund will be possible.
   In the event of drops after receiving the order, the user can request a free replacement through the contact tab, and if not possible, within 30 days.
   Replacements can only be requested within the service replacement period. Each service has a different timeframe.
   Replacements will not be made if the "user" or "link" is changed after the completion of the service.
   When a service is contracted, we guarantee the "DELIVERY OF THE ACQUIRED QUANTITY," but we do not guarantee its permanence, much less "eternal permanence." Drops after delivery can occur due to various factors beyond our control, including social media updates or followers who stop following because they are real people and may not be interested in the content of your profile.
   
4. Responsibility:The Nova Era SMM © 2020-2024 website is not in any way responsible for any account suspension or image deletion made by any social network. If this happens, you should check the social media Terms of Service again to understand where you are failing. Do not hold the platform and tools available here responsible in any way. Our services do not result in this type of penalty.
   We will not replace based on any other data. By purchasing, you are affirming agreement with these Terms.
   
5. Privacy:Orders placed on our site are guaranteed confidentiality. This guarantee does not apply in case of filing a complaint on sites of this purpose. In these cases, we may make public some information about the purchase, including link, service, quantity, before and after profile screenshots.
   This is necessary to prove the provision of the service or address doubts, both from the customer and other people who may read the open complaint.
   Therefore, we recommend that if you have doubts, use our support channel, thus keeping order information only between our team and you.
   

APPLICABLE LEGISLATIONThis Agreement and the relationship between you and the Nova Era SMM © 2020-2024 website will be governed and construed in accordance with the laws of Brazil, regardless of its conflict with the provisions of the law. You agree to submit to the personal and exclusive jurisdiction of federal and state courts located in Brazil and to waive any objections to legal forum, venue, or inconvenience to such courts.